Privacy Policy
Sydney by Kayak respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information—information we hold which is identifiable as being about you.
Collection of personal information
Sydney by Kayak will from time to time, receive and store personal information you enter onto our website, our booking software, provide to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product Kayak Activity booking.
We also collect potentially sensitive information including any relevant medical issues, injuries, that may hinder your ability to carry out the Kayak Activity as well as any illnesses and medication.
We may collect additional information at other times, including but not limited to, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
Sydney by Kayak collects personal information from you in a variety of ways including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this policy.
Use of your personal information
Sydney by Kayak may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Sydney by Kayak may contact you by a variety of measures including, but not limited to telephone, email, SMS, across our social media platforms or by mail.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may, from time-to-time, need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Sydney by Kayak, sydneybykayak.com.au, our customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of your personal information
Sydney by Kayak is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email as at info@sydneybykayak.com.au
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
If you have any complaints about our privacy practises, please feel free to send in details of your complaints to info@sydneybykayak.com.au We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modification will be effective immediately upon our posting of the modification on our website or notice board. Please check back from time to time to review our Privacy Policy.
Website
When you come to our website, sydneybykayak.com.au we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
We may from time-to-time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer.
Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time-to-time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other website you visit.
Our site from time-to-time may have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Sydney by Kayak is not responsible for the privacy practises of other such websites. We encourage our users to be aware when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Frequently Asked Questions
View the entire FAQWhat if I haven’t kayaked before?
Our kayak tours and Sydney Harbour Highlights Tour are a great way to experience kayaking for the first time. Kayak Guides will brief you on safety and demonstrate the best paddling techniques, ensuring you have a great time out on the harbour. Let us know if you are a ‘newbie’ on the paddle questionnaire, so we can give you all the pro tips before you hit the water.
What do I need to bring?
Just like a trip to the beach you will need sunscreen, water, hat, sunglasses and comfortable kayaking clothes that you don’t mind getting a little wet from paddle splash.
Thongs/flip flops are ok in the kayak, but water shoes are highly recommended to protect you from oyster shells on the beach.
Do you have double kayaks?
We use single kayaks which are extremely stable, comfortable and great for both beginners and experienced paddlers.
Never fear, if you fall behind or get tired, our guides will happily give you a rest by towing you along behind their kayaks. (This option is great for kids, although adults have been known to take us up on the offer too!).
